Manufacturing
We manufacture all Sleep Number® beds at our U.S. production facilities. We have manufacturing plants located in Irmo, S.C., and Salt Lake City, Utah. At these two facilities, employees perform the quilting and sewing of the fabric covers for our beds and final assembly and packaging of mattresses and bases. Our electrical Firmness Control™ systems also are assembled in our Utah plant. We have one manufacturing plant in Greenville, S.C. that assembles, packages and distributes Comfortaire® mattresses and bases.
Delivery
We offer Comfort Service® home delivery and setup, which includes assembly and mattress removal. In selected markets, we provide home delivery, assembly and mattress removal services through third-party providers.
Service
We maintain an in-house customer service department staffed by teams of specialists that provide service and support via phone, email, “live chat” and social media. Our customer service team is central to an ongoing relationship with our customers. Direct access to our customers also provides insights and identifies emerging trends as we work to continuously improve our product and service quality and advance product innovation. To help continue to better our ongoing relationships with customers, we opened a second customer relationship center in New Orleans in 2017.